Home and business owners in parts of Gungahlin have around one month to switch their home and internet services over to the National Broadband Network (NBN) before the existing copper network is retired.*
For the first time in the ACT, the NBN is scheduled to replace most existing home and business phones, ADSL internet and Telstra cable internet services in parts of Gungahlin, which will be switched off from 17 July 2014. (Locations outlined in map below.)
NBN Co today urged the remaining eligible home and business owners in the area to put an order in with their preferred telephone company or internet service provider as soon as possible.
Darren Rudd, NBN Co spokesperson said:
“The move to the NBN is not automatic and may take some planning and coordination. Home and business owners in the affected parts of Gungahlin need to move their landline phone, ADSL internet and Telstra cable internet services over to the NBN – if they wish to continue using them. Alternatively some may choose to make do with mobile solutions.
“We particularly want all business owners with EFTPOS machines and fax or security alarm systems which operate using a landline connection to contact their banks and preferred phone or internet company to discuss what steps are required to migrate these services over to the NBN.”**
Gungahlin resident and business owner Tony Ozanne from Business Coaching Canberra is thrilled with how his Telstra connection on the NBN has improved his business and family life.***
“The NBN has dramatically improved the way I work. Working as a business coach, interaction with my clients is essential and this is often done via video conferencing. This was previously a painful process with a number of drop outs and poor connections. I can now consult in High Definition with confidence in the reliability.
“My family also loves our NBN connection, with the whole family able to be online at once and access entertainment options through our Telstra T-Box without long download times,” Mr Ozanne said.
NBN Co is currently undertaking a comprehensive communication campaign with residents in areas of Gungahlin set to make the switch to the NBN from 17 July 2014. This includes local advertising, community information sessions and direct mail to those within the disconnection area.
The first of several areas in Gungahlin will be switched off from the existing copper network from 17 July 2014 with further areas to follow later in the year.
The move to the NBN is not automatic – homes and businesses will need to take the following steps:
1. Contact your preferred internet service provider or phone company:
a. If you have a medical alarm or alert (or a family member, carer or friend) you are encouraged to register your details with NBN Co’s Medical Alarm Register by calling 1800 227 300 or complete the online form at: nbnco.com.au/medicalregister.
b. If you have an EFTPOS terminal, fax or alarm system, call the provider of that service (for example your bank) to ask what internet or landline phone services over the NBN will support the device.
c. If your building has an emergency lift phone and/or a fire indicator panel you are encouraged to register your details with NBN Co so these services can be identified by calling 1800 687 626.****
d. Contact your preferred phone company or internet service provider and discuss your requirements.
2. Choose: a plan that suits your needs.
3. Order: your service over the NBN as soon as possible.
More information about the steps residents and businesses need to take to switch to the NBN as well as a list of service providers can be found at: nbnco.com.au/switch.
*The NBN is replacing most of the traditional landline networks for phone and internet services, including copper and the vast majority of HFC networks. Services provided over existing fibre networks (including in-building, health and education networks) and some special and business services may not be affected. To find out how your services will be affected and, if so, when, please contact your current phone or internet service provider. For more information, please visit www.nbnco.com.au/switch or call us on 1800 687 626.”
** Residents and businesses who have special equipment that connects over a phone line, such as a monitored security or fire alarm, EFTPOS machine, lift phone or medical monitoring device, should contact the supplier of the device or monitoring service for further advice on what needs to be done for it to work over the NBN. For more information visit nbnco.com.au/alarms
***Your experience including the speeds actually achieved over the NBN depends on some factors outside our control like your equipment quality, software, broadband plans and how your service provider designs its network.
**** Due to specific in-building cabling requirements NBN Co is working closely with industry to develop solutions to migrate emergency lift phones and fire indicator panels. These services should not be connected to the NBN until solutions are available. A register has been set up to identify where these services are located and to support continuity of service for both lift phones and fire indicator panels.
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