19 June 2020

First Gungahlin homes and businesses switch to the NBN

| My Gungahlin
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Residents yet to place an order for services over the NBN can still connect.

Around 2,500 homes and businesses in parts of Gungahlin will be among the first in Australia to complete the transition to the National Broadband Network (NBN).

For the first time in the ACT, services over the NBN are scheduled to replace most existing landline phone and internet services in parts of Gungahlin from tomorrow. Further areas in the region are scheduled to make the switch from later this month.* (Locations and dates outlined in map below.)

NBN Co today urged the remaining residents and businesses in parts of Gungahlin who have not placed an order for services over the NBN to contact their preferred internet service provider or phone company as soon as possible.

Darren Rudd, NBN Co spokesperson said:

“These homes and businesses are at the forefront of a nationwide upgrade to Australia’s fixed-line telecommunications system – the first of its kind in more than 100 years.

“By the time the rollout of the NBN is complete every home, business and community across Australia will have access to fast broadband, enabling us to benefit from an increasingly digital future.

“The move to the NBN is not automatic and may take some planning and coordination. The remaining residents and businesses in the area need to move their landline phone and internet services over to the NBN if they wish to continue using them. They have a choice whether to switch across to the NBN or to make do with mobile solutions.

“We are particularly urging people with special equipment including EFTPOS terminals, and medical and security alarms which operate using a landline phone connection to contact their preferred phone company and internet service provider immediately.”

Residents will have access to a soft dial tone for up to 20 working days after existing services have been disconnected. This allows for emergency phone calls to triple zero, as well as Telstra’s service and fault centre. Internet services will not work after being disconnected.

This continues the momentum of the NBN rollout in ACT, with more than 12,000 home and business owners already connected to the network.

You can find out whether you are eligible to connect to the NBN as well as more information about the steps you need to take to make the switch by visiting nbnco.com.au/switch.

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